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Compliments and complaints about CARA's service

Compliments and complaints


CARA welcomes feedback, both positive and negative on any aspect of its services.   Feedback is regarded as a useful tool to enable us to review and improve the services we provide.


If you would like to feedback on any aspect of our service, please contact


You can find our Complaints Policy here.

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Use our online self-referral form


Leave us a message on our 24 hour answerphone


01206 769795


Contact our Essex-wide team of First Contact Navigators


03000 037777



GPs, social workers, mental health workers or other professionals can refer clients for counselling

through our online referral form.